At Stem Cell Therapy Asia (a brand of Cytonex Sdn. Bhd.), we are committed to protecting your privacy and handling your personal data responsibly in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

1. General Information
We understand the importance of safeguarding your personal data. This Privacy Policy explains how we collect, use, disclose, and protect the information you provide when using our website.

2. Information We Collect
We may collect and process the following types of information:

• Personal Information: Name, email address, phone number, nationality, and other details submitted via our contact forms or inquiry tools.
• Health-Related Information: Voluntarily submitted details such as medical conditions or therapy-related questions.
• Technical Data: IP address, browser type, operating system, device information, and website usage data collected via cookies or analytics tools.

3. How We Use Your Information
We use your personal information for the following purposes:

• To respond to your inquiries or requests
• To offer consultations or connect you with our medical advisors
• To process orders and facilitate delivery of our products
• To send educational or promotional materials (only if you have explicitly opted in)
• To enhance and improve our website and services

We do not sell, rent, or share your personal information with third parties for marketing purposes.

4. Your Rights Under PDPA
You have the right to:

• Access or request a copy of your personal data
• Correct any inaccuracies in your data
• Withdraw consent or request deletion of your data
• Unsubscribe from any marketing communications at any time by clicking the unsubscribed link included in our emails

For any of the above requests, you may contact us at: info@cytonexlab.com 

5. Data Security
We take data security seriously. Our measures include:

• Secure servers and firewalls
• Encrypted communications (e.g., HTTPS)
• Access controls limiting data access to authorized personnel only

6. International Users
If you are accessing our website from outside Malaysia, please be aware that your personal data may be transferred to and processed in Malaysia, where data protection laws may differ from those in your jurisdiction.

7. Updates to This Policy
We reserve the right to modify or update this Privacy Policy at any time. Any changes will be published on this page with an updated “Effective Date”. We encourage you to review this policy periodically.

8. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the
handling of your personal data, please contact:

Stem Cell Therapy Asia (Cytonex Sdn. Bhd.)
Email: info@cytonexlab.com